Privacy Policy

1. Introduction

Relentless Energy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, particularly when submitting solar quote requests or other forms on our website.

2. Information We Collect

We collect information that you voluntarily provide to us when requesting quotes, including:

• Personal identification information (name, email address, phone number)
• Property information (address, property type, roof type)
• Energy usage information (average monthly electric bill)
• Project preferences (timeline, solar solution type, financing preferences)
• Any additional information you choose to provide in message fields

3. How We Use Your Information

We use the information we collect to:

• Prepare and provide your custom solar proposal
• Contact you about your solar quote request
• Send appointment confirmations and reminders
• Provide project updates and service notifications
• Respond to your questions and provide customer support
• Improve our website and services
• Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information with:

• Our internal team members who need it to provide services to you
• Service providers who assist in our operations (e.g., email service providers)
• Tesla and other equipment manufacturers when necessary for product warranties and installation
• Legal authorities when required by law or to protect our rights

We do not sell your personal information to third parties.

5. SMS Communications

When you opt in to SMS communications, you agree to receive text messages regarding:

• Appointment confirmations and reminders
• Project updates and service notifications
• Customer support communications

Message and data rates may apply. Message frequency varies. You can text STOP to cancel or HELP for assistance.

6. Marketing and Outreach Communications

With your consent, we may use your contact information for marketing and outreach purposes:

• Sending promotional emails about new solar products, special offers, or company updates
• Providing information about solar energy educational events and workshops
• Sharing relevant solar industry news and regulatory updates
• Conducting customer satisfaction surveys and feedback requests
• Inviting you to refer friends and family to our solar services

You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in our marketing emails
• Texting STOP to opt out of SMS marketing messages
• Contacting our customer service team

Please note that even if you opt out of marketing communications, you will still receive essential service-related communications regarding your solar installation, maintenance, or warranty information.

7. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Secure HTTPS encryption for all web traffic
• Secure email transmission of form data
• Regular security assessments and updates
• Limited access to personal information by authorized personnel only

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of your personal information
• Request deletion of your personal information
• Opt-out of marketing communications
• Withdraw consent for SMS communications

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at: